Privacy Policy

1 Introduction

Sclera Matrix Company ("Sclera," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please do not access or use our services.

2 Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Billing and payment information
• Account credentials
• Communication preferences
• Technical support inquiries and correspondence

2.2 Technical Information

When you access our website or use our products, we may automatically collect:

• Device information (device type, operating system, browser type)
• IP address and geographic location
• Usage data and browsing patterns
• System logs and diagnostic data
• Product performance and error reports

2.3 Surveillance System Data

Our surveillance products may capture and store video footage, images, and related metadata. This data is processed and stored on your local systems or designated cloud storage as configured by you. Sclera does not have access to your surveillance footage unless you explicitly grant us access for technical support purposes.

3 How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our products and services
• To process transactions and send related information
• To provide customer support and respond to inquiries
• To send administrative information, updates, and security alerts
• To improve and personalize user experience
• To develop new products, services, and features
• To comply with legal obligations and enforce our terms
• To protect against fraudulent or unauthorized activity

4 Data Security

We implement robust security measures to protect your personal information:

• AES-256 Encryption: All data transmissions are encrypted using military-grade AES-256 encryption
• Two-Way Authentication: Multi-factor authentication for all system access
• Secure Infrastructure: Our systems are hosted in secure facilities with 24/7 monitoring
• Regular Audits: Continuous security assessments and penetration testing
• Access Controls: Strict access controls and employee training programs

5 Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of Sclera, our customers, or others
• Consent: With your explicit consent for specific purposes

6 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations requiring data retention
• Statute of limitations for potential legal claims
• Business necessity and legitimate interests

7 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

8 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws.

9 Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Types of cookies we may use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

10 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12 Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Ras Al Khaimah, UAE.